Problem Analyst Job in Australia

Problem Analyst is being sought to manage IT application service desk and to manage problems in order to minimise future breaks in service.

Key responsibilities:

-Manage problems that have escalated from incident, defect or service request list by maintaining a Problem Register
-Lead the investigation of problems via root cause analysis and determine appropriate solution including workarounds that will minimise or prevent future breaks in service
-Conduct proactive trend analysis by monitoring incident, defect and service request list to identify underlying issues and to develop effective responses aimed at improving or eliminating such issues
-Maintain in-depth knowledge of known errors and workarounds by compiling post incident reports into a an IT knowledge base
-Establish and maintain sound commercial relationships with the vendor support teams by engaging vendors in developing permanent solution following a major incident

Key skills:

-Proficient with Service Desk Management tool such as JIRA. Knowledge Management tool such as Confluence. Test Management Tool such as Test Track Pro and QA Director
-Solid understanding of SDLC and SQL such Oracle and Sybase
-Excellent communication skills and the ability to deal tactfully with people at all levels, including senior staff/manager, consultants and vendors

This is a great opportunity to be part of a critical project for this well-known organisation. For more information, APPLY using the link below.