Our client, a large global IT outsourcer and business solutions provider, currently has an immediate requirement for a Helpdesk Operator to work within their service centre team.
The position initially is a 3 month contract, but is likely to extend indefinitely in 3 monthly increments.
The responsibilities of the role are;
-Monitoring and review of email queue, contacting customers as required to confirm requirements of requests
-Entering of requests from faxes, assignment of complex requests from the Remedy queue involving contact with the client as required
-Escalation of requests from email queue and telephone calls
-High focus customer support role with strong focus on meeting customer service levels
The desired skills and experience needed to be considered for this position are;
-Strong team player
-Exceptional interpersonal skills
-Diligent and committed to getting the job done
-Desire to face a challenge head on but never compromising on quality
-Outstanding customer service skills
-Able to deal with all situations and to portray a customer service attitude over the phone
-Service Centre experience preferred but not essential
-Previous IT Experience is preferred but not essential
If your skills and experience match the above criteria, Adam Fife for further information on this opportunity.Reference number:
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| Role : | Service Request Coordinator |
| Type : | Permanent Jobs |
| Location : | Australia |
| Salary : | Competitive |
| Main Industry : | Search Information Technology Jobs |
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