Customer Services Officer - Bentley Job in Australia

Main Duties:

-Recognise and capitalise on sales/business production opportunities
-Achieve corporate and individual goals
-Perform screening checks in an efficient and accurate manner
-Ensure corporate procedures are implemented for each screening client
-Maintain accurate customer records and follow up
-Provide accurate customer service and high level administration support
-Obtain and maintain a knowledge of basic hearing aid technology, perform basic cleaning functions and carry out minor repairs and maintenance
-Ensure all appointments are confirmed by telephone on the prior business day
-Document any customer compliment and complaint
-Perform Centre duties, including scheduling of future appointments, receipt of customer payments, process OHS claims for payment, daily banking, data entry, file creation andmaintenance, process orders, stock control, filing and email
-Be responsible for opening and securely closing of the Centre
-Assist with the training of new CSO staff
-Attend corporate meetings and training programs as required
-Observe and comply with corporate policies
-Other duties as directed Main skills required:Basic computer knowledge including use of in-house softwareWell developed interpersonal and communication skillsAbility to work with fellow members and allied health professionalsAbility to provide a professional approach to clientsAn empathy with senior citizensAn ability to accept responsibility and accountabilityAn ability to work with minimum of direct supervisionAn ability to welcome and embrace changeAn ability to be results focused *To be considered for this position you will have previous customer services experience, both over the phone AND face to face. You will also be happy working to targets and will have some Sales experience.

For a confidential discussion regarding this role, Vicki Green on 08 # # from Adecco Perth Northern WA.